Policies
Membership terms
Plain words. The terms on the day you join are the terms you keep.
What you agree to
Your plan's price, billing interval, joining fee, minimum term, notice period and freeze terms are the ones shown on this site and on your signed membership form on the day you join. They are copied onto your membership; a later change to a plan never rewrites yours.
Dues are billed at the start of each period. You may pay in advance. A payment more than a few days late may pause your access until it is settled — you'll be told at the desk before that happens.
Auto-renewal
Recurring memberships renew each period until you cancel. Prepaid terms end on their last day unless you choose to renew.
Freezing
On plans that allow it, you can freeze for the minimum and maximum days shown on the plan, for the freeze fee shown. Frozen days are added to your minimum term and to your paid-through date.
Medical freezes with a doctor's certificate carry no freeze fee.
Changing plans
An upgrade takes effect immediately, with the difference prorated for the days left in the period. A downgrade takes effect at the start of your next period, and not during a minimum term.
Health and safety
Before your first session you'll complete a waiver and a health questionnaire (PAR-Q). If it shows a risk, we'll ask for a doctor's clearance before personal training or intense classes. Tell a coach about any injury before you train.