Policies
Cancel membership
No letter, no in-person-only rule. Here's exactly how leaving works.
Cancelling a membership
You can cancel at the desk or through the contact page — no letter, no in-person-only rule. We reply with the effective date in writing.
Your membership ends on the LATER of (a) the end of your minimum term and (b) the notice period on your plan, counted from the day you ask, rounded to the end of a billing period. You keep full access until then.
Leaving before your minimum term ends is possible with an early-termination fee: the remaining months of the minimum term at your plan's rate. We tell you the amount before you decide.
Cancelling a class booking
Cancel with your booking number and the mobile number you used, on the booking page. It's free up to the cancellation window shown on your booking.
Inside the window, a late-cancel fee applies and a credit used for the class is not returned. Not showing up carries the no-show fee.
When you cancel in time, the first person on the waitlist gets your spot automatically.
Trials, day passes and tours
Can't make your trial, day pass or tour? Just let us know by call or Viber — there's no fee. A free trial not used stays yours for another day.
Refunds
Dues already paid for a period that has started are not refunded, except where the law requires it or the gym closes your branch. Unused class credits are not refunded after their validity ends.